Service Desk Engineer L2 / L3

We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team.

The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job!

The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis
Alongside a salary up to £38,000.

Your role will involve,

• The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations.
• Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite.

If you have the following experience please get in touch,

• Understanding and experience working with Microsoft Cloud technologies - Azure / AWS
• AD and O365
• Understanding of Networking
• Experience working with Virtualisation platforms

It would be brilliant but not essential if you have,

• Previous MSP Experience
• MAC OS experience

If this sounds like the right thing for you please get in touch.