1st Line Support Engineer
£20-24k per annum
iO's client, an international not for profit organisation, are looking for talented 1st Line Support Analysts to join their team based in North Bristol.
The 1st Line Service Desk Analyst will be the first point of contact for all users and will offer technical support to enable the user to continue working effectively. The 1st Line Support Analyst will be a team player, with excellent communication skills as customer service is key in this role.
Your role will be varied and exciting, providing technical support, assistance and expertise to all end users. The role will provide you with excellent training and career progression opportunities, as well as the remit to work with the latest technologies such as MS Office 365 and other cloud based systems.
·Provision of 1st line support to all users internationally - this can be over the phone, via email or via self-service support
·Ensuring all calls are logged correctly and actioned
·Provision of excellent customer service to all users - being a friendly voice and explaining things in a non-technical manner
·Installation of software e.g. Microsoft Windows and Office applications
·Ability to work well within a team based environment - supporting others when in need
·A passion for service delivery and technology
·Over a years' experience working on a busy support desk
·Knowledge of Microsoft products (Windows and MS Office)
·Understanding of ITIL (preferred)
·An understanding of SLA and OLA
·A good understanding of desktop operating systems within an Active Directory environment
·Ability to communication effectively with both technical and non-technical colleagues
·Excellent team working ability
·A hands on approach with the ability to go the extra mile
·Strong time keeping/management skills
This is an excellent opportunity for a 1st line Service Desk Analyst to join a friendly and dynamic team in North Bristol. The opportunity for training and career progression is unrivalled so this is an excellent opportunity to take the next step in your career.
If you are a passionate 1st Liner with excellent communication skills, please apply through the link now or call Lauren Balloch at iO Associates for more information.