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1st Line Support Analyst

Location: 
Oldham
Salary: 
£18000 - £20000 per annum
Contract Type: 
Permanent

Role: 1st Line Support Analyst

Salary: £18,000 - £20,000

Location: Oldham

iO Associates are working with a client who are looking for a Client Support Analyst (1st Line), you will be responsible for managing and providing first line support for SME clients.

You will need to be a team player and have a flexible approach to work, be able to work within deadlines at times working under pressure without compromising your overall quality.

Experience:



* You will need experience of working within a busy customer service environment
* Experience working within deadlines and answering telephone queries
* Ability to work under your own supervision
* Have the experience of dealing with internal and external customers making sure that customer satisfaction is always achieved
* Strong written communication and keyboard skills with a high level of accuracy
* Be Numerate, articulate, strong attention to detail and good negotiating skills

This is an excellent opportunity for an 1st Line Support Analyst to join this business in a challenging and rewarding role.

If you would like to be considered, please do send your CV through now and I will be in touch to discuss the role in more detail.

Key words: 1st Line / 2nd line / Support Engineer / IT Help Desk / IT Service Desk / IT Support Analyst

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