1st Line Support Team Lead / Application Support Lead
Salary: Up to £28k per annum dependant on experience
Service Delivery responsibilities:
·Continual pursuit of Service Delivery with their products and services
·Continue learning about the products (current and upcoming) you work with, to reinforce all your other objectives (educate / support, advocate, engage)
·Monitor the service desk for incoming incidents and service requests
·Log incidents / service requests
·Escalate problems to 2nd and 3rd line support teams, engaging external advisory and technical operations partners where necessary
·Contribute to the Service DeliveryContinuous Improvement Programme, identifying opportunities and solutions and working with the team to deliver them
·Review incidents and identify trends and underlying problems, ensuring that they are referenced, logged and tracked in appropriate systems
What we need from you?
·Experience of developing and managing demonstrable excellence in customer service delivery
·Experience of successful service focused team management and development
·2:1 or higher in a Computer Science or Business related degree
·2-3 years commercial experience in Application Support
·Excellent communication skills
We are looking for someone with strong customer services skills with a 'can do' service delivery attitude who is also able to communicate technical information in a user-friendly way.
If you are looking for a career move and want to develop your expertise in Customer Service Delivery, apply through the link now and we will be in touch with more information!