Salary: £30-38k per annum (Dependant on experience)
We are looking for an experience Application Analyst (IT Service Management) to join our client based in Surrey.
What the position will entail?
·You will be responsible for the configuration, testing, implementation, operation, support and maintenance of a portfolio of applications, ensuring service quality standards are met and functionality is fully utilised.
·Investigation and resolution of Incidents and problems relating to the service. Provide support to service users and ensure quality standards and service level targets are achieved.
·Liaise with end users, software vendors and infrastructure teams in order to achieve these outcomes.
·Act as a technical escalation point for more junior team members, providing technical and professional guidance
What we need from you?
·Expert knowledge IT Service Management Applications including technology roadmaps, vendors and competitors, industry trends and commercial awareness
·Good understanding of underpinning technologies to support Application services, such as networking, Virtual Servers, SQL, etc.
·Proven analytical and problem solving capability
·Demonstrable experience of planning and delivering system enhancements and project delivery for both new and established services
·Authoritative knowledge of system analysis and design methodologies and industry best practice
If this sounds like an opportunity for you, apply through the link now! Or call Lauren Balloch at iO Associates for more information.