My well established client based in the South West require a CRM / BRM Support Officer on a contract basis for a 6 month contract £250 - £300 pay per day
·Experience of training and coaching individuals and small groups
·Competence in facilitating group and individual learning.
·Experience in prioritising and scheduling workload, assigning actions, monitoring progress and meeting deadlines
·Experience of change management
·Experience of working on a large and complex database
·Experience of influencing and encouraging change by individuals and groups
·Experience of working within a service delivery or customer service context
·Knowledge/technical understanding of the following applications:
·MS Excel advanced
·MS Access advanced
·In-person presentation skills
·WebEx and other distance learning techniques
·Demonstration of IT software
Knowledge of why business process models and data definitions are critical to system design and implementation.