B2B & CRM Project Manager
The Project Manager will be responsible for the delivery of a high-profile web based Business to Business portal and CRM solution to further enhance the customer service, sales and marketing activities.
This is a key role which involves determining project needs and resources to deliver the technical and functional requirements for the plan and the working closely with the business to ensure smooth transition, as well as ensuring budget and deadline expectations are met and resources managed efficiently.
What will the role entail?
·Development and management of the project plan and objectives, project scope, business objectives, with an overarching focus on customer experience.
·Utilisation of previous hands-on experience of delivering end to end CRM projects facilitating workshops to challenge current business thinking; ensuring CRM is implemented with the best in class processes and approaches.
·Creation and coordination of project documentation and processes, developing and track project action items and issues.
·Identification and communication of risks and mitigating actions.
Who are we looking for?
·Experienced in the successful implementation of end to end Cloud based CRM, including integration with other internal business systems and external data consumers.
·A deep level understanding of multi-channel data, including the impact of integrating third party data (experience working with external data insight agencies advantageous).
·The ability to demonstrate and communicate a clear (customer led) vision.
·Excellent communication skills both written and verbal
If this sounds like an opportunity you would be interested in, please apply through the link now! Or call Lauren Balloch at iO Associates for more information.