Customer Services Performance Analyst
Salary: Up to £25k per annum dependant on experience
As the Customer Services Performance Analyst you will be working closely with the Customer Services operational teams to develop insightful reporting to improve performance, customer experience, solve issues and provide recommendations for improvements.
What will the position entail?
·It will be focussed on settlement, reports and analysis and will also be supporting the customer experience team on any projects launching.
·Root cause analysis, internal analytics's, analysis and interpretation will also be a big part of the role.
·Develop reporting for Customer Services providing analysis with insight with trend analysis and recommendations
What do we need from you?
·Strong experience of working large datasets, databases, and using statistical analysis to interrogate data and communicate analysis clearly
·Excellent data analysis skills and attention to detail
·Highly skilled and numerate
·Advanced MS Excel, Visual Basic Application (VBA) and SQL
·Excellent communication skills
If you are customer orientated and passionate about improving customer experience then apply through the link now and we will be in touch with more information. Or call Lauren Balloch at iO Associates.
Key Words: Customer Service Performance Analyst / Customer Service Analyst / Customer Service / Performance Analyst