iO Associates have just registered a fantastic opportunity within a leading organisation. Our client is looking for a Senior Systems Engineer/ 3rd line support engineer to join the developing team.
As the 3rd Line Support Engineer you will be expected to have a detailed understanding of infrastructure and the relevant technologies supported. Working with the technical project and BAU team you will help design and implement new systems and solutions.
You will be providing 3rd line technical support and be able to effectively identify and resolve issues in a time efficient way.
Responsibilities will include:
* 3rd line support
* Monitor the running of IT Infrastructure
* Clear understanding of ITIL and best practices
* Proactively monitoring all IT Systems
* Delivery of patch management processes
* Technical Analysis
Skills Required Essential and Desirable
* Active Directory
* XP/Windows 7
* Virtualisation - VMWare
To be successful in this role you will have experience working in an ITIL environment and a clear understanding of SLAs and OLAs. Additionally, you will have a strong understanding of Citrix technologies and be comfortable working with mobile technologies.