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Infrastructure Support Engineer

Location: 
Bristol City Centre
Salary: 
£27500 - £30000 per annum + Benefits
Contract Type: 
Permanent

IO Associates are helping an exciting organisation recruit an Infrastructure Support Engineer. The successful candidate will provide 1st and 2nd line application support to the clients expanding customer base covering a whole range of technologies and software solutions.

Headlines
Role: infrastructure Support Engineer
Location: Bristol
Salary: Up to £30,000 + Benefits (Private healthcare, pension, Free parking, Mobile phone)

Experience
* Excellent fault finding and troubleshooting skills
* Log file analysis
* Experience of 2nd level support (as minimum entry level)
* Experience working in a support operation within an IT & customer service organisation
* Internal application support experience - Essential
* Previous exposure to SQL basics, Active Directory & Citrix XenApp 7.x & VMware

Responsibilities:
* Perform morning daily checks on 'live' customer systems
* Providing 1st & 2nd line support internally and to customers
* Assist customers in solving issues; this will include technical and how-to queries across the platform, software and user interface
* Manage customer 'incident' and 'service requests' through an internal ticketing system
* Monitor customer environments and systems using a number of monitoring methods
* Liaise with 3rd party vendors to log issues and faults if required
* Carry out upgrades, maintenance and fixes to a range of different systems and software

Genesys Software experience/exposure would be advantageous.

Please get in touch for more details.

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