IT Business Analyst required by my client, a leading insurance organisation based in Surrey, to join on a 6-month contract with high likelihood of extension for the remainder of the programme until the end 2019. The initial project will require you to support the integration of an Avaya IVR solution with our clients main underwriting system.
You must have experience with IVR / telephony projects focused on improving operational efficiency within FS / Insurance to be shortlisted for this role.
* Proven track record of working as an IT Business Analyst
* Experience in methodologies, namely Agile and/or Waterfall.
* Experience with telephony projects (e.g. (IVR, voice, identification / verification)
* Experience working in Financial Services / Insurance market