IT Change and Problem Management Analyst
iO Associates are looking for an IT Change and Problem Management Analyst to join a growing team based in Surrey.
This role is responsible for undertaking the administration of the IT Change and Problem Management processes used by the organisation.
Salary: £25-30k per annum
What will you be required to do?
·You will manage the IT Change processes to ensure that they are appropriately recorded, approved and implemented
·As a Problem 'Manager' the post holder will have oversight and coordination of all Problem Records logged within the IT Service Management System, ensuring that they meet agreed service levels and drive down the average number of Incidents.
·As a Change 'Manager' will be responsible for the oversight and coordination of all Requests for Change (RFC) logged within the Change Management System, ensuring that they fulfil agreed IT Services and Business objectives.
What do we need from you?
·Knowledge of the work IT Services Management practices, processes and procedures based on ITIL best practice
·Strong understanding of the work IT Services Management practices, processes and procedures based on ITIL best practice
·Excellent communication and strong analytical skills
If you are interested in finding out more about the position, apply through the link now and we will be in touch with more information.