Role: IT Operations Analyst
Location: Solihul, Birmingham
IO Associates have partnered with a fantastic firm who are looking to bring on a new IT operations Analyst.
The purpose of this role is to work within the operations team to ensure a consistent and reliable IT Service is provided across the company. You will be responsible for this smooth operation through the monitoring and administration of the IT system, servers and information gathering for audits.
This opportunity offers the chance to work in an exciting market leading firm, with the prospect of advancement and personal improvement!
·You will be assisting the Operations manager in the monitoring and administration of the IT. systems including Incident response management, Root cause analysis and managing updates.
·You will also be performing regular checks on the IT systems, including Batch completion and critical file transfer.
·You will be responsible for monitoring the servers, reporting regularly on their capacity and assisting with the creation of SLA and IMM reports.
·You will be liaising with other departments to gather information for audits as well as assisting in the centralisation of IT Documentation.
·Previous experience with capacity management and Incident management is necessary.
·Working knowledge of Secure File Transfer Protocol is also necessary.
·Knowledge of, or a certification in, ITIL.
·Prior experience working with windows servers and SQL reporting.
If this role sounds perfect for you, don't hesitate to submit your CV. Or if you would like to hear more, please contact Peter Barrett by email at P.barrett @ ioassociates.co.uk or call us on 01173 328 100.