Skip to main content

IT Service Desk / 1st Line Support

Location: 
Bristol
Salary: 
£18000.00 - £24000.00 per annum
Contract Type: 
Permanent

IT Service Desk / 1st Line Support

Location: Bristol
Salary: Between £18-24k per annum (Dependant on experience)

We are looking for IT Service Desk Analysts with proven 1st line Support experience who can offer excellent customer service skills, in particular those who can deliver updates whether they be positive, negative or indifferent amongst the ticketing process.

What experience are we looking for?

·Experience working within a professional and busy IT Service Desk.
·Excellent customer service skills, telephone manner and written communication skills.
·Ability to remain calm under pressure.
·Ability to work with people at all levels, and an excellent team member.
·Working experience of ITIL and ISO270001 processes and procedures.
·Excellent troubleshooting skills.

Exposure to a wide variety of technology, ideally including:

1. Document Management Systems (InterWoven)
2.Practice Management Systems (SOS Connect)
4.Digital Dictation Systems (Bighand)
5.Microsoft Windows (7, 8, 10)
6.Microsoft Office (2003, 2010, 2013)
7.Telephony Systems (Mitel, NuPoint, Redbox)
8.Mobile Telephony Systems (Blackberry Enterprise Server, Blackberry handsets
9.and Windows Phone)
10.Active Directory

If you are looking for a new opportunity in IT Support and work on a fast-paced, professional service desk environment then apply through the link now and we will be in touch with more information!

Apply Now Manually Apply using LinkedIn

Application for IT Service Desk / 1st Line Support

Confirm your LinkedIn details below

You are signed in as:

Job Application via LinkedIn

 
1 Start 2 Complete
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

Application for IT Service Desk / 1st Line Support

Job Application

 
1 Start 2 Complete
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

Be Inspired

 
1 Start 2 Complete

Be Inspired

Sign up to our monthly bulletin and we’ll keep you informed about the businesses currently searching for your expertise.

Request a Call Back

 
1 Start 2 Complete

Request a Call Back

Please enter your name and the telephone number you would like us to call you back on.

Upload a CV

 
1 Start 2 Complete

Upload your CV

Register your CV today and increase your chances of finding your perfect job.

Files must be less than 2 MB.
Allowed file types: txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.