Service Desk Analyst
Permanent | Surrey | £30,000-£35,000 + Benefits
iO Associates are currently seeking a service desk analyst to join a fantastic company based in Surrey. The successful candidate will be responsible for helping to provide IT Support & Service Management to the end-user community to ensure issues are resolved within SLA.
This is a great opportunity to join a successful, well established company that has around 2 million UK customers, and one of the market leaders in their industry!
·Liaise with and support IT 3rd party suppliers
·Support in excess of 2000 devices including telephone handsets, desktop PCs, laptops, Wyse terminals, mobile devices, printers, scanners and audio-visual equipment; approximately 300 server and desktop software applications.
·Provide a single point of contact for all end users in relation to IT Incidents and Service Requests.
·Provide on-site support to end users and VIPs and support the resolution of these issues by 3rd party outsource providers.
·Manage a single Service Management process, such as but not limited to, Risk Management, Service Level Management, Asset and Configuration Management, Service Reporting, Capacity Management.
·Service Reporting across ITIL processes as directed by the process owner.
·ITIL processes /ITIL Foundation qualification
·Incident Management Systems & Enterprise Service Desk
·Active Directory Administration
·File and Folder Access Management
·Remote Access Technologies
If you are looking for your next challenge, please do not hesitate to apply through the link now and we will be in touch with more information!
Service Desk Analyst | Permanent | Surrey | £30,000-£35,000 + Benefits