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IT Support / 1st Line Support / 2nd Line Support

Location: 
Bath
Salary: 
£18000 - £25000 per annum
Contract Type: 
Permanent

1st/2nd Line support

Technical Support role

iO Associates are looking for an experienced 1st and 2nd line support analyst to join a team in a software house in the financial services sector.

Key Responsibilities:

-Investigating and resolving software queries
-Managing and maintaining tickets via Zendesk
-Report creation and maintenance via SQL
-General Admin

Skills:

-Proficient in excel
-Experience with SQL
-Good Communication skills
-Professional telephone manner
-Good level of general computer literacy

Personal attributes:

-Self starter
-Willing to learn
-Happy to take direction
-Friendly
-Team player

This is a great opportunity for someone with a couple of years' experience who is looking to develop in their career in a friendly, motivated and flexible environment.

If this is of interest, please apply through the link now! Or call Lauren Balloch at iO Associates for more information.

Key words: IT Support / 1st Line support / 2nd Line Support / Application Support

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Application for IT Support / 1st Line Support / 2nd Line Support

Job Application

Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

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