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IT Support Analyst

Location: 
Hemel Hempstead
Salary: 
£25000.00 - £30000 per annum
Contract Type: 
Permanent

APPLICATION SUPPORT ANALYST

HEMEL HEMPSTEAD
£30,000 PER ANNUM
Application Support Analyst required for an award winning financial services organisation based in Hertfordshire. You will be responsible for 1st and 2nd line support of internal and external software applications, ensuring the resolution of problems.

RESPONSIBILITIES:
·Receive, log, analyse and manage all incidents/requests
·Deployment of new releases and patches from the development team
·Resolve issues directly or by escalation to the development team
·Ensure that all users receive the best possible customer service

REQUIREMENTS:
·Over 2 years' experience of bespoke software support using a helpdesk system
·Good understanding of MS SQL 08/12 including backup and restore processes
·Good understanding of MS IIS (Internet Information Services) v7.0
·Understanding of TCP/IP networking, MS Windows Server 08/12R2, MS SQL
·Excellent communication skills - face-to-face, over the phone, written etc.
·Excellent customer service skills - ability to understand and communicate issues effectively
·Right to work in the UK

If you are an experienced Application Support Analyst looking to join a fast-paced, forward thinking environment working in financial services, please send across your CV now to be considered.

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Application for IT Support Analyst

Job Application

Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

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