IO Associates are looking to recruit an IT Support Technician for a permanent role in Bedford. You must have technical knowledge across the Microsoft technology stack, Cloud Services (Azure), networking technologies and a background in application support with a greater level of expertise in one or more areas.
Role: IT Support Technical
Salary: Up to £28,000
·Resolve support requests from customers by phone, email and online making use of the call logging system
·Perform the on-boarding of new customers to the hosted platform and drive improvements to the process
·Perform new hosted service implementations
·Patching and upgrade of existing applications
·Proactively monitor platform logs and metrics in order to identify emergent issues, performance improvement opportunities and feed into capacity planning
·Investigate and resolve, or minimise the impact of recurring issues
·Support of complex applications
·Administration of Microsoft Windows Server 2008/2012/2016
·Basic administration of SQL Server and ability to query databases
·Basic understanding of networking principles and protocols
·Experience of managing applications
·Knowledge of scripting languages, for example PowerShell would be advantageous but not essential
Please get in touch for more details!