IO Associates are recruiting a Platform Manager/IT Operations Manager for a market leading organisation in Bedford.
You will have a hands-on approach and will be actively involved in the design, implementation and operations of the services including: new customer on-boarding to services; the resolution of support cases; live service monitoring and maintenance; new service provision and continuous improvement projects.
Role: Platform Manager/IT Operations Manager - Technical/Hands on
Salary: Up to £50,000 + Benefits
·Lead and prioritise the Platform team's work load including project work, coaching and development of team members
·Contribute to the planning of application/infrastructure releases and configuration changes
·Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
·Provide input to administering and maintaining all production and internal environments
·Perform new hosted service implementations
·Responsible for the operational oversight of the Linux environment that delivers services to customers
·Proactively monitor platform logs and metrics in order to identify emergent issues, performance improvement opportunities and feed into capacity planning
·Investigate and resolve, or minimise the impact of recurring issues
·To examine potential areas for Service Improvement
·Maintain application monitoring, performance tuning and testing where applicable
·Owner of cloud strategy for hosting and SaaS services driving service excellence into bleeding edge web services achieving service availability of 99.95%
·3rd line technical support lead working with complex and priority issues, ensuring our 99.95% SLA is achieved 24/7/365
·Technical liaison, working with the services team and 3rd party private cloud providers to migrate customers to the private cloud.
·Significant experience with system administration of Windows Servers.
·Strong experience of DNS, DHCP, Active Directory
·Previously managed a team (current team is 5, growing to 9)
·Experience of managing High available web services
·Practical experience in monitoring and tuning various applications/infrastructure to provide a highly available service.
·Advanced administration of Microsoft Windows Server 2008/2012/2016, including administration of IIS
·Support of large, complex, customer-facing platforms (required)
·Good understanding of IT Security
·Knowledge of Microsoft Azure
For more details get in touch ASAP.