IO Associates are helping a market leading organisation in Surrey recruit a Senior AV Technician to join their Audio & Visual Team. Successful candidate will be responsible for providing point of service AV procurement, installation and support.
Role: Senior AV Technician
Salary: DOE + GREAT Benefits
·Act as escalation point for a small group of AV Technicians. This will typically relate to technical queries, but may also include provision of advice and guidance in relation to non-technical matters.
·Respond to support requests ensuring that they are resolved within agreed timescales and that users are kept informed of progress.
·Investigate, diagnose and resolve incidents in order to resolve normal service. This will include the documentation of common fixes so that they can be followed by AV Technicians.
·Independent testing of software updates and hardware prior to release
·Work with the Networking and Operations Team in relation to emergency networking and patching issues ensuring that DNS changes are recorded
·Experience of diagnosing and resolving hardware faults in a logical manner
·Substantial experience of providing Audio Visual technical support in a large networked environment.
·Experience of using incident reporting tools such as Supportworks and a proven record in incident management
·Experience of AV technologies and remote access systems such as RoomView
·Proven skills in the installation, configuration, management and support of a range of AV hardware
·Good working knowledge of Windows environments, associated infrastructures and networking.
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