IO Associates are helping an organisation recruit a Systems Operations Engineer who has experience in delivering 3rd Line support. The successful candidate will provide Technical IT support across the infrastructure, involving critical issues from Service Desk and Desk Side Support.
Role: Senior Systems Operations Engineer
Salary: £60,000 - £65,000 + Great Benefits
Location: South London
·Lead the team tackling problems across diverse technologies. This is to include; Exchange 2010; HP hardware; Windows 2008/2012; Active Directory; DNS; DHCP; Windows Clustering, SCOM, SCCM, ePO
·Comply and work to strict Change control governance, acting as and constantly developing as a Technical authority within specified technologies. A large part of your role will include conducting in-depth investigations and providing root cause analysis of incidents and outages.
·Acting as a point for complex problems and a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues.
·High level technical representation on P1 issues; including conference calls and handle technical resolution. Provide support across production and test environments and have a deep understanding as to how applications work well with these systems.
·Ensuring regular and clear updates are provided along with dedicated systems performance, management and maintenance. You will also provide technical solutions for BAU and project based requests, producing high level overviews and explanations as required. For this you'll need to be able to take complex and technical information and make it easy for the business to digest.
·Deployment of new platforms and improvements to existing ones
·Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations and good governance.
·A solid grasp of how applications interact with the Windows Operating System is critical as is experience in Enterprise Microsoft products and expertise in Active Directory.
·A validated understanding of hardware issues and knowledge of high availability and DR
·SCCM and SCOM along with significant experience in providing 3rd level (or higher) support within a corporate environment
·Experience of supporting high availability and large server estates is essential
·An ITIL qualification is desirable
If you are interested please get in touch for more details!