iO Associates are partnering with an innovative, sociable company to assist in their explosive growth.
As market-leaders, providing solutions to some of the most well-known companies in the UK and across the globe, this organisation is looking for a Service Delivery Manager with a focus on excellence.
Role: Service Delivery Manager
Location: North Bristol
Salary: £40,000 - £50,000
As a Service Delivery Manager you will ensure that high quality service is consistently provided to customers across the UK. As part of this role, you will also monitor customer feedback, adjusting policies as necessary.
This role will involve the ownership of all incident, Request, Change, Disaster Recovery and Escalation processes.
As an AWS-focused company, this organisation prioritises training and development in the latest tech.
This position will involve:
* ITIL procedures
* Service improvement
* Service management
* 3rd party management
* Supporting and mentoring junior staff
This is a rapidly expanding company, looking for someone to establish themselves as a leader within the organisation.
If you would like to hear more about this opportunity, please apply here and I will be in touch swiftly.