IO Associates are looking for a Service Delivery Manager for a global organisation in Bristol. You will be responsible for the effective delivery of IT Services to end-users as well as playing a major role in managing the transition of any new or substantially changed IT services from a project phase into an Operational support model.
Role: Service Delivery Manager
Salary: £50,000 - £55,000 + Benefits
·Support and play an active part in maturing all ITSM processes. This will include being involved in regular demand and forecast planning sessions.
·Define, manage and maintain Service Management Policies and Processes as directed by the Head of Service Operations, driving their efficiency and effectiveness.
·Monitor the effectiveness of other Service Management Processes, making recommendations for improvement where appropriate
·Responsible for the production of management information, including reporting and KPIs .
·Drive the successful provision of the IT Service Desk ensuring the effective delivery of services by the Service Desk.
·Ensure appropriate service governance and reporting mechanisms are in place with both IT suppliers and internal stakeholders
·Risk Management -identify, report on and proactively manage risks.
·Audit Management - ensure that the company meets its responsibilities towards internal and external auditors and manages effectively its activities in order to ensure audit compliance.
·Experience of working within complex or outsourced service support organisations and implementing new or changed service designs
·Previous experience in a technical IT role.
·Strong understanding of ITIL v3 processes and functions. An ITIL (IT Infrastructure Library) professional qualification is desirable.
·Experience working within or running Change and Incident Management processes.
·Identifying and resolving resource conflicts and manages critical dependencies across many technologies and teams.
·Good communication skills are essential to create and maintain excellent relationships with all relevant stakeholders including excellent communication skills with internal Service Ops colleagues and the wider technology community.
·Demonstrable leadership & stakeholder management showing gravitas in influencing and managing non-direct reports within the wider IT team.
·Have a strong people presence engaging well with people at all levels fostering an
Get in touch ASAP to hear more details!