Skip to main content

Service Delivery Manager

Location: 
Bristol
Salary: 
£50000 - £55000 per annum + Benefits
Contract Type: 
Permanent

IO Associates are looking for a Service Delivery Manager for a global organisation in Bristol. You will be responsible for the effective delivery of IT Services to end-users as well as playing a major role in managing the transition of any new or substantially changed IT services from a project phase into an Operational support model.

Headlines
Role: Service Delivery Manager
Location: Bristol
Salary: £50,000 - £55,000 + Benefits

Responsibilities
·Support and play an active part in maturing all ITSM processes. This will include being involved in regular demand and forecast planning sessions.
·Define, manage and maintain Service Management Policies and Processes as directed by the Head of Service Operations, driving their efficiency and effectiveness.
·Monitor the effectiveness of other Service Management Processes, making recommendations for improvement where appropriate
·Responsible for the production of management information, including reporting and KPIs .
·Drive the successful provision of the IT Service Desk ensuring the effective delivery of services by the Service Desk.
·Ensure appropriate service governance and reporting mechanisms are in place with both IT suppliers and internal stakeholders
·Risk Management -identify, report on and proactively manage risks.
·Audit Management - ensure that the company meets its responsibilities towards internal and external auditors and manages effectively its activities in order to ensure audit compliance.

Experience
·Experience of working within complex or outsourced service support organisations and implementing new or changed service designs
·Previous experience in a technical IT role.
·Strong understanding of ITIL v3 processes and functions. An ITIL (IT Infrastructure Library) professional qualification is desirable.
·Experience working within or running Change and Incident Management processes.
·Identifying and resolving resource conflicts and manages critical dependencies across many technologies and teams.
·Good communication skills are essential to create and maintain excellent relationships with all relevant stakeholders including excellent communication skills with internal Service Ops colleagues and the wider technology community.
·Demonstrable leadership & stakeholder management showing gravitas in influencing and managing non-direct reports within the wider IT team.
·Have a strong people presence engaging well with people at all levels fostering an

Get in touch ASAP to hear more details!

Apply Now Manually Apply using LinkedIn

Application for Service Delivery Manager

Confirm your LinkedIn details below

You are signed in as:

Job Application via LinkedIn

 
1 Start 2 Complete
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

Application for Service Delivery Manager

Job Application

 
1 Start 2 Complete
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

Be Inspired

 
1 Start 2 Complete

Be Inspired

Sign up to our monthly bulletin and we’ll keep you informed about the businesses currently searching for your expertise.

Request a Call Back

 
1 Start 2 Complete

Request a Call Back

Please enter your name and the telephone number you would like us to call you back on.

Upload a CV

 
1 Start 2 Complete

Upload your CV

Register your CV today and increase your chances of finding your perfect job.

Files must be less than 2 MB.
Allowed file types: txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.