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Service Desk Analyst / 1st Line Support

Location: 
Chippenham
Salary: 
£22000.00 - £25000.00 per annum
Contract Type: 
Permanent

Headlines
Role: Service Desk Analyst / 1st Line Support
Location: Chippenham, Bristol, Swindon
Salary: £20,000 - 25,000 + Excellent Benefits

IO are excited to be working closely with a fantastic energy firm that is growing exponentially and looking for a Service Desk Analyst to join their team.

This role will give you the opportunity to work at an exciting company taking on a 1st line role to make a real influence at the foundations of the IT department. It is the perfect environment to hone your skills and develop.

The Role
-Working within a busy IT Service Desk
-1st line support
-Excellent communication skills
-Experience working within an ITIL environment
-Have experience of working with a wide variety of technologies including Document Management Systems, Digital Dictation Systems etc

The Requirements
·Excellent customer service and communication skills are essential for this role
·First Line support experience
·Prior Experience using a ticketing system
·Experience working within a busy IT Service Desk

Technologies -
-Windows 7, 8 and 10
-Office 2003-2013
-Telephony systems
-Document management systems

If this role sounds perfect for you, don't hesitate to submit your CV. Or if you would like to hear more, please contact Peter Barrett by email at P.barrett @ ioassociates.co.uk or call us on 01173 328 100.

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