Skip to main content

Service Desk Analyst

Location: 
Essex
Salary: 
£20000 - £22000 per annum
Contract Type: 
Permanent

Location: Essex

Salary: £20,000 - £22,000

Role: Service Desk Analyst

iO Associates are working with a leading software development company looking for a Software Support Analyst (Finance)

Your role will be based on the Service Desk and your main responsibility will be answering calls from customers regarding all software products that the finance team supports and where possible resolving the relevant issues and queries at first point of contact, in addition to this you will also be required to work on incidents taken from the finance Team, queue and escalate issues to 2nd line processes.

Ideally, we are looking for someone who has come from school and has hands on experience with FMS / Finance software.

Essential requirements:



* Good problem solving skills and to analyse customer issues
* Excellent communication and customer service skills
* Hands on knowledge of FMS / Finance Software
* Conscientious and self-motivated
* Previous accounting knowledge or experience would be advantageous but not essential
* Excellent at time keeping and a desire to pro-actively learn the software supported by the finance Team

This is an excellent opportunity for an experienced IT Service Desk Analyst to join this business in a challenging and rewarding role.

If you would like to be considered, please do send your CV through now and I will be in touch to discuss the role in more detail.

Key words: 1st Line / Support Engineer / IT Help Desk / IT Service Desk / IT Support Analyst

Apply Now Manually Apply using LinkedIn

Application for Service Desk Analyst

Confirm your LinkedIn details below

You are signed in as:

Job Application via LinkedIn

Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

Application for Service Desk Analyst

Job Application

Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

Be Inspired

Be Inspired

Sign up to our monthly bulletin and we’ll keep you informed about the businesses currently searching for your expertise.

Request a Call Back

Request a Call Back

Please enter your name and the telephone number you would like us to call you back on.

Upload a CV

Upload your CV

Register your CV today and increase your chances of finding your perfect job.

Files must be less than 2 MB.
Allowed file types: txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.