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Service Desk Analyst

Location: 
Surrey
Salary: 
£120 - £121 per day
Contract Type: 
Contract

One of Leading clients is seeking for an Service Desk Analyst


Skills and Experience


Qualifications


Holding any of the below will be advantageous:



* MCDST Microsoft certified desktop support technician
* 2 Years' Experience working within a Helpdesk or Service Desk
* ECDL European Computer Driving Licence
* MCP: Windows XP
* MCTS: Windows 7


Experience/Knowledge


Knowledge and experience working with a majority of the following technical areas:



* Microsoft products, network technologies, IP addressing etc.
* Strong fault finding and problem solving of IP based equipment
* Experience with call centre telephony infrastructure
* Desktop operating systems, installation and configuration within an Active Directory environment
* Microsoft Offices 2003/2010
* ITIL Foundation Certification or above (desirable)
* Experience with SLA and OLA
* Asset management exposure
* Microsoft SharePoint administration (desirable)
* McAfee anti-virus, Safe Boot drive encryption (desirable)
* Install network equipment, IP address, patch panels/leads


Skills




* Excellent verbal and written communication skills both within the IST team and MSI as a whole; ability to communicate effectively with technical and non-technical colleagues
* Hands on approach and the ability to go the extra mile
* Excellent customer service skills
* Ability to work well within a team
* Numerate, articulate and analytical with attention to detail

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