Service Desk Analyst required by my client, a leading insurance organisation to join them on a 6 month contract. You will be responsible for analysing and resolving 2nd line support calls at their London office. You will be responsible for responding to assigned requests for IT support and services adhering to the defined SLA timeframes.
* Proven technical experience in 2nd line Service Delivery Support including common applications i.e. Microsoft Office 2010/2013 & Outlook
* Hardware installation and troubleshooting, including laptops, desktops, telephones, mobile telephony, printers, and other peripherals
* Windows 7 installation and support
* Experience of common build and imaging software for deploying corporate standard images to standard desktop hardware
* iPhone configuration, support, and user assistance, including secure mail applications such as AirWatch
* Cisco telephony administration, including setting up phones, hunt groups, etc.
* Experience in IT Service management logging systems; ideally Service or similar