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Service Operations Engineer

Location: 
City of London
Salary: 
£30000 - £40000 per annum + GREAT Benefits
Contract Type: 
Permanent

IO are helping a leading Fintech organisation in their search for a Service Operations Engineer.

Headlines:
Role: Service Operations Engineer
Salary: £35,000 + FANTASTIC benefits
Location: Central London

Responsibilities
* Be part of a team responsible for the monitoring of highly available production systems, networks and customer facing applications
* On-call rota providing full 24x7 coverage
* Responsible for 1st & 2nd level system and application support of mission critical systems and escalation to 3rd level teams where necessary
* Monitoring & metrics gathering for all systems, network and applications
* Work with the Team Lead to improve the overall efficiency of the support process and reduce manual effort across the production architecture
* Responsible for end to end Incident, Change and Problem Management for all incidents in production
* Carry out post-mortems following major systems outages and communicating follow-up actions to the relevant teams
* Identify and implement improvements to delivery of effective and efficient engineering support by deriving insight from metrics

Essential Experience
* Extensive experience monitoring and managing mission critical systems in a 24/7 environment
* Proven experience and knowledge of ITIL processes within a fast-paced, web based, support environment
* The ability to take control of, and lead, major incident investigations and chair post-mortem meetings involving a wide range of people from technical to development to Executives
* Able to understand technical discussions and solutions to communicate and explain these effectively to non-technical personnel
* Expert problem solving and troubleshooting skills

Previous experience at a company whose profits come from solely on line is needed for this role.

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Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.
Files must be less than 2 MB.
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