Technical Helpdesk Consultant / 1st and 2nd Line Support
Salary: Up to £35k per annum
The Technical Services helpdesk provides 1st and 2nd line support to nearly 150 local government software customers. The successful applicant will be expected to take ownership of issues and see them through to completion.
-1st and 2nd line support for all Technical issues
- Liaise with developers and other members of the company to highlight and resolve issues within the applications.
- Support of SaaS solution
- Work within prescribed ISO27001 procedures
- Deal with calls and requests within SLAs
- Be available to work out of hours for scheduled weekend and evening work.
What we are looking for?
- Previous experience in a customer focused technical support environment.
- Previous administrative exposure to Unix, Linux and Microsoft operating system environments.
- Strong interpersonal and communication skills
If this sounds like an opportunity you would be interested in, please do not hesitate to apply through the link now. Or call Inness Law at iO Associates on 0117 332 8100 for more information.