Technical Support Engineer
Salary: Up to £45k per annum
Do you want to work for the one of coolest, ambitious and innovative companies in the world!
Yes? Well we have the opportunity for you!
We are looking for a talented 3rd Line Engineer to join the Service Operations Team who are responsible for the primary operation & availability of the company's platforms and services around the world. This team are responsible for identifying and resolving issues in production and working with the wider engineering community to ensure risks are kept to a minimum!
As a 3rd Line Engineer, you'll be responsible for:
·Monitoring our production environments and reacting fast to prevent or reduce customer visible impact.
·Escalation and communication of production issues to key stakeholders
·Troubleshooting, reproducing and mitigating issues in our production environments
·Incident management of high severity issues impacting our sites and services 24 by 7
·Working on the Reliability Engineering backlog
·Supporting service prior to go-live through pre-launch reviews
·Testing weaknesses in the platforms and help find ways to improve
This position will be based in central Bristol and will work in a 4 on 4 off shift pattern to ensure that they have cover during their peak trading periods in all the markets we operate in
As you will be operating AWS platforms on a global scale it would be beneficial is you have experience with AWS or other cloud providers. But if you don't, don't worry as they will provide training and support and the opportunity to become AWS certified.
·Incident Management experience
·Strong Troubleshooting, problem solving and investigative skills
·Experience operating a Production environment
·Excellent communication skills
·Experience of working in an agile environment to deliver software
·Working knowledge and experience of scripting tools such as Bash, Python, Perl or Powershell
This is a fantastic opportunity to get stuck into exciting projects and develop your skill set instantly. Apply through the link now and we will be in touch with more information!