IT Support Team Lead

Hybrid working

We are seeking an experienced and motivated Senior IT Engineer to take a leadership role within my client's IT support team. This is an ideal opportunity for a hands-on technical expert looking to step into a senior management role, leading a small team while remaining closely involved in IT operations and infrastructure. Prior experience in managing IT teams and leading technical projects will be highly advantageous.

Location: Leeds

In this role, you will lead a small, skilled IT support team, acting as the top-level escalation point for complex issues. You will work across virtualization technologies (Hyper-V, VMware), storage and backup systems (Veeam and Dell), and networking infrastructure (LAN, WAN, WiFi, VPN).

Key Responsibilities:

Team Leadership & Management: Lead and manage a small IT support team, overseeing helpdesk activities and support services across multiple sites.
Infrastructure Management: Take responsibility for the day-to-day management and uptime of critical infrastructure including servers, networking, backups, and storage solutions.
Strategic Oversight: Work closely with the Head of IT to support and execute strategic projects, including the significant upgrade of business systems planned for 2024-2025.
Support Escalation: Serve as the primary escalation point for complex IT issues and critical vendor interactions, ensuring that Service Level Agreements (SLAs) are consistently met.
Cybersecurity Leadership: Drive a security-first approach in daily operations, ensuring compliance with cybersecurity standards and user adherence to best practices.
Project Leadership: Play a key role in the delivery of new technologies and infrastructure upgrades, collaborating closely with senior leadership to ensure smooth execution.
Proactive Systems Support: Ensure the continuous availability and performance of business-critical systems and applications

Required Experience & Skills:

Proven experience in a Service Management or Helpdesk environment, ideally in a senior or leadership capacity.
Strong technical expertise in Microsoft Windows, Windows Server, Active Directory, O365 Administration, Group Policy, and Office 365 platforms.
Solid understanding of networking principles, including Firewalls, Routers, WAN, and VPN technologies.
Advanced working knowledge of VMware and Unifi network setups/configurations.
Experience with Veeam Backup and Replication software and cloud technologies (migration from on-premise to cloud solutions is beneficial).
Familiarity with IT infrastructure in multi-site environments, and experience managing uptime in business-critical systems.

Please apply below to have your application considered today!