Network Support Engineer About the Role: Are you ready to tackle complex network issues? Join this Technical Assistance Centre (TAC) Team as a Network Support Engineer, working with cutting-edge Cisco technologies to support network routing, switching, and data center fabric products. Location: Reading Base Salary: £45,000-£55,000 + Company Benefits Key Responsibilities: - Prioritise and manage network incidents.
- Resolve technical cases and facilitate communication with vendors.
- Recreate and troubleshoot issues in lab environments.
- Coordinate technical escalations and produce reports.
- Collaborate with customers and third parties to mitigate vulnerabilities.Support monthly service review meetings and identify service improvements.
Skills & Experience: Essential: - NOC/SOC (2nd/3rd line support) experience.
- Extensive experience with Cisco networking (Nexus/Catalyst).
- Strong troubleshooting skills and in-depth understanding of OSI and TCP/IP.
- Proficiency in BGP, OSPF, RIP, EIGRP, Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking.
Desirable: - Familiarity with Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE.
- Knowledge of BGP EVPN VXLAN, IPSec/SSL VPNs.
- Experience with Wireshark and Juniper Routing & Switching platforms.
- Awareness of ITIL practices.
Certifications: - Cisco CCNA (Essential)
- Cisco CCNP (Desirable)
- Juniper JNCIA (Desirable)
Candidates holding current SC or DV Clearance will be highly desirable for this role. Why apply? Enjoy a collaborative and innovative environment with industry-leading technologies, regular social events, and extensive training opportunities. If you're interested in applying, please send your CV to Stuart Lewis at iO Associates or contact me on 0117 4094 654. s.lewis @ ioassociates.co.uk |
