Salesforce Reporting Specialist

I am looking for a Salesforce Reporting Specialist to join a rapidly growing, mission-driven organisation transforming the way rural and hard-to-reach communities stay connected and to help take their service centre operations to the next level.

The Mission:
Salesforce is already at the heart of our customer and case management processes. The platform is in place. Now, we need an expert who can build a suite of smart, intuitive reports and dashboards to support the frontline, incident management, and leadership teams.

This is not a dev-heavy role. It's about using Salesforce's existing capabilities to create clear, actionable visualisations-the kind that help teams spot issues, measure productivity, and make confident, data-led decisions.

The kinds of insights you'll bring to life:

Call volumes by team, agent, day, or hour
Handle times and wait time breakdowns
Repeat call and first-call resolution stats
Product split reporting (across 3 technologies)
Case backlog tracking by type, age, and last contact
Priority logic for assigning casework
Automated customer update notifications

We're looking for someone with a proven track record of delivering similar Salesforce reporting solutions, ideally within a service centre or customer operations environment.

If you can show us tangible examples of where you've done this before-we'd love to hear from you! Please email me on with your CV and we can discuss further.