🚀 Contract Opportunity: Amazon Connect Specialist (Remote)
Location: Remote (Must align with CST time zone)
Contract Length: 3 months (25-40 hrs/week, flexible)
Rate: Depends on Experience

About the Role

We are seeking a highly skilled Amazon Connect Specialist to join our team on a contract basis. In this critical role, you'll design, implement, and optimize scalable, cloud-based contact center solutions using Amazon Connect and AWS DevOps tools. This is an excellent opportunity for someone who thrives in a dynamic environment and can deliver customer-centric, high-performance solutions.

Key Responsibilities

Design, configure, and deploy Amazon Connect solutions including call/contact flows, queues, routing profiles, and system integrations.
Develop custom solutions using Amazon Connect APIs and AWS services (e.g., Lambda, S3, DynamoDB, CloudFormation).
Troubleshoot and optimize Amazon Connect configurations to ensure top performance and reliability.
Offer technical consultation and best practices to clients and internal teams.
Work collaboratively with project managers, engineers, and developers to ensure successful deployments.
Train and support client teams on Amazon Connect features, administration, and usage.

Required Skills & Experience

Demonstrated expertise in designing and supporting Amazon Connect environments.
Strong understanding of Amazon Connect architecture, features, and telephony/contact center technologies.
Proficiency in AWS services (Lambda, S3, DynamoDB, CloudFormation).
Programming experience with JavaScript, Python, or Java.
Excellent problem-solving and communication skills.
AWS certifications (especially those related to Amazon Connect) are highly desirable.
Bonus: Experience with UX/UI in the Amazon Connect Contact Control Panel (CCP) - this will be a major advantage.

Additional Notes

The role will likely be full-time during the first 8 weeks, with the flexibility to scale down as the project progresses.
Flexibility is offered to allow for work on other projects once core deliverables are in place.

📩 Interested? Apply now to bring your Amazon Connect expertise to a high-impact cloud transformation project!