Airtime Billing Manager
📍 Location: Surrey, UK
📢 Salary: Upto £50,000

🔍 Sector: Satellite Communications & IT Support

Are you an experienced Airtime Billing Manager with a background in telecoms billing and provisioning? Do you thrive in a fast-paced, customer-focused environment where attention to detail is key? If so, this is an exciting opportunity to join a leading global provider of Satellite Communications and IT Support, supporting high-profile Government and Maritime clients.

Why Join Us?

With over 55 years of industry expertise, the company is a profitable, privately held business experiencing significant growth. Headquartered in the UK, it operates across multiple international locations, offering a stable and dynamic work environment.

Key Responsibilities

✅ Manage the Airtime Billing Team and act as the senior subject matter expert for all airtime-related matters
✅ Ensure the accuracy of billing databases and provisioning systems
✅ Oversee the monthly billing cycle, including invoice validation and resolution of billing errors
✅ Process activations, deactivations, and package changes for global airtime services
✅ Handle customer queries and complaints, ensuring timely resolutions
✅ Generate and analyse billing and activation reports
✅ Work closely with internal teams, suppliers, and customers to ensure seamless service delivery
✅ Provide training and support for internal teams on billing platforms and processes
✅ Approve supplier invoices and purchase ledger activity in coordination with the finance team

What We're Looking For

🔹 Proven experience in Airtime Billing & Provisioning, preferably within Telecoms or Satellite Communications
🔹 Strong team management and leadership skills
🔹 Expertise in telecoms billing software and processes
🔹 Exceptional attention to detail with a problem-solving mindset
🔹 Ability to prioritise, multitask, and work under pressure to meet tight deadlines
🔹 Advanced Excel skills (pivot tables, charts, lookup queries)
🔹 Excellent communication and relationship-building skills
🔹 Highly organised, methodical, and proactive in approach

Desirable Skills

🌟 Knowledge of SQL or Access
🌟 Experience in the Satcoms or Cellular sector
🌟 Familiarity with Navision/Great Plains ERP systems

Why Apply?

✔ Work with a global leader in Satellite Communications
✔ Be part of an innovative and growing team
✔ Competitive salary, excellent benefits, and career development opportunities

📩 Apply now and take the next step in your career!