Configuration Analyst

iO Associates is looking for a Configuration Analyst with data entry/excel / spreasheets experience to work with our client in Milton Keynes Area. They want this person to configure new store set ups and maintain services for continued monitoring of all customers. Liaise with onsite engineers, SMEs and customer teams to resolve issues and deliver successful solutions to integration and installation issues.

Job Title: Configuration Analyst
Location: Milton Keynes
Job Type: Permanent
Salary: Up to £25k pa

Shift: night shift role as they need to work USA hours - so 10pm - 2/3pm or 12am - 5am

Mostly will work from home but may need to go in as and when needed

Responsibilities:

• Provide telephone technical support to installation technicians & maintenance techs.
• To ensure third party technicians and customers have a well-connected and set up site both during and after the installation.
• To be the first point of contact during the installation process and any subsequent visits for issues such as hardware swap outs and alarming queries.
• To provide a validation and sign off for successful installation.
• Maintain the Master sign off sheets for customer rollouts.
• Support customer changes e.g. controller swap out / refit / remodels.
• Check trouble ticket issue logs daily to identify and resolve as required.
• Check system generated reports provided and resolve any anomalies highlighted daily.
• Communicate with customers & technicians via telephone, email & ticketing process.

Experience Required:

• Excellent communication skills (verbal and written)
• Experience working with customers, demonstrating an ability to work on own initiative to resolve issues.
• Good listening skills
• Ability to liaise between multiple team members across different Continents and time zones
• Ability to quickly adapt to and learn about new interfaces and systems
• Attention to detail
• Basic SQL usage
• Good all round Microsoft Package skills particularly Excel

This is the position for you if you want to work for a global company that values its employees' work life balance and invests in talent in terms of training. Please get in touch with Oshin Wilson at +4478939290531 if you need more information on the role.