Job Title: Systems Support Engineer
Type: Permanent
Location: Fully remote
Start Date: ASAP
Salary: £35,000 - £40,000 per annum

iO Associates are working with a Health Tech organisation that provides innovative software solutions for healthcare organisations, specialising in improving clinical workflows and collaboration by integrating disparate healthcare IT systems.

We are seeking a Systems Support Engineer to join a dynamic Support Team, reporting to the Technical Support Lead. You will provide 1st and 2nd line support for internal applications, infrastructure, and hardware, as well as the company's software solutions for both customers and staff. This role offers an excellent opportunity to build technical skills and work in a collaborative, customer-focused environment.

Key Responsibilities:

Provide 1st and 2nd line support to both customers and internal staff through phone, email, and remote desktop platforms
Manage support tickets, ensuring prioritisation based on risk, impact, and urgency, escalating complex issues when necessary
Monitor system performance and ensure efficient operation of infrastructure (e.g., disk space, memory)
Install, configure, and support hardware and software across devices such as PCs, laptops, and mobile devices
Train staff on IT systems like Microsoft 365 and Atlassian, and maintain up-to-date knowledge base articles
Implement change management processes and contribute to problem investigations and root cause analysis
Ensure compliance with GDPR, NHS Data Security, and internal procedures

Skills:

3+ years of experience in a similar role with a strong focus on troubleshooting and problem-solving
Proficiency in Microsoft 365 and Azure AD, with experience in Windows Desktop and Server environments
Hands-on experience with PC, laptop, tablet, and mobile device support
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
Knowledge of ITIL and ITSM frameworks
Strong communication and teamwork skills, with a flexible and proactive approach to task management

Desirable Skills:

* Knowledge of server technologies like IIS and virtualisation platforms (e.g., VMware, Hyper-V)
* Exposure to cloud platforms such as AWS or Azure
* Familiarity with ISO 27001 and ISO 9001/ISO 13485 standards
* Interest in cybersecurity and DevOps practices

What's in it for you?

25 days of annual leave plus public holidays, with the option to buy/sell additional days
Comprehensive benefits package, including professional development opportunities, private health insurance, and more
Flexible working arrangements, with the choice to work remotely
Opportunities for occasional travel to customer sites

If you're passionate about supporting IT Systems in Healthcare and want to join a dynamic and fast-growing team, get in touch today!

A shortlist of profiles will be submitted by Monday 14th October 2024 so don't hesitate in applying now.