Technical Support Engineer - Cornwall & Redhill, Surrey
Permanent role.

Are you a skilled technical professional with a passion for problem-solving and customer service? Join a global leader in satellite communications and network solutions, delivering world-class support to customers across the globe.

About the Role:

As a Technical Support Engineer, you will be a key part of a 24/7 support team, troubleshooting complex technical issues across IT networks, firewalls, and satellite systems. You'll provide top-tier customer support, ensuring service excellence and rapid issue resolution.

Key Responsibilities:

🔹 Provide 2nd-line technical support across satellite, IT, and network infrastructure
🔹 Diagnose and resolve issues related to IP networking, firewalls, and satellite antennas
🔹 Monitor network alerts, investigate outages, and escalate critical issues as needed
🔹 Support and mentor junior team members, assisting in technical training
🔹 Maintain accurate records of customer interactions and issue resolutions

Key Requirements:

✔ Strong troubleshooting skills in IT networks, satellite systems, or RF technologies.
✔ Experience in customer support, network operations, or technical engineering.
✔ Ability to work in a fast-paced, shift-based environment (24/7 coverage).
✔ Excellent communication and problem-solving skills.
✔ Knowledge of IP networking (CCNA, JNCIA, or similar is a plus).

Ready to take your technical expertise to the next level? Apply now!